Terms of service

MyTherapio is a platform that connects you with independent professionals — therapists, counsellors and legal advisors — and handles the booking, payment and video meeting between you.

The professionals are not our employees. They are independent practitioners responsible for their own advice, their own professional standards and their own regulatory obligations. Our responsibility is the platform: verifying that they are who they say they are, and that your booking and payment work as described.

This platform works by appointment and is not monitored continuously. It must not be used for emergencies. If you are in immediate danger, or thinking about harming yourself or someone else, contact your local emergency number or a crisis helpline.

You need an account to book. It is identified by your phone number, and you sign in with a code sent to that number. Keep access to that number secure — anyone who can receive your messages can sign in as you.

One account is for one person. Do not create an account on someone else's behalf without their knowledge.

• You request a time. This creates a booking with the status “waiting for confirmation”. Nothing is charged.
• The professional accepts or declines. If they decline, nothing is charged and the slot is released.
• Once accepted, you have a limited window to pay, shown on your dashboard. If that window passes without payment, the booking is cancelled automatically and the slot released.
• Once paid, the session is confirmed and the join button appears on your dashboard shortly before the start time.

You may cancel any booking that has not yet been paid for, at any time, from your dashboard.

Once a booking is paid for, it can only be cancelled or changed by the MyTherapio team. Contact us through the contact page and we will deal with it, including any refund due.

A professional may need to cancel a confirmed session. Where that happens after you have paid, you will be refunded.

Each professional sets their own fee, shown on their profile and again before you confirm. Payment is taken in Indian Rupees through Razorpay. We do not add booking fees on top of the displayed price.

Only clients who have completed a session may review the professional they saw, within a limited period afterwards. Reviews are published under your first name and surname initial. We may remove a review that is abusive, identifies a third party, or is not about the session it claims to be about — but we do not remove reviews for being critical.

You agree not to:

• Record, photograph or otherwise capture a session without the explicit agreement of everyone in it.
• Harass, threaten or abuse a professional, or any member of our team.
• Attempt to access another person's account, bookings or data.
• Scrape, copy or republish professionals' profiles or reviews.

We may suspend or close an account that does any of these.

We are responsible for the platform working as described. We are not responsible for the professional advice, diagnosis, treatment or legal opinion given to you in a session — that is the professional's, and it is why we verify their credentials before listing them.

Nothing here limits liability that cannot lawfully be limited.

If we change these terms in a way that affects you, we will say so on this page and update the date at the top. Continuing to use the platform after that means you accept the change.